Refund Not Received
A company owes you a refund but hasn't paid it, or is delaying without reason.
What this generally means
If a refund was promised under a return policy or after a cancelled service, unreasonable delay may qualify as deficiency of service under consumer law.
Your journey
You Are Here
You're trying to understand what to do about a delayed refund. That's a good first step.
Understand Issue
Read through what this situation generally means and what your options are.
Gather Documents
Collect the evidence and paperwork that will support your case.
Contact Resource
Reach out to the most relevant authority, helpline, or legal aid service.
Escalate If Needed
If the first contact doesn't resolve things, escalate to a higher forum or authority.
Follow Up
Track your complaint's status and keep records of every response you receive.
Common next steps
- 1Check the seller's stated refund policy and timeline.
- 2Follow up in writing (email preferred) referencing your order/refund ID.
- 3File a complaint with the National Consumer Helpline if the delay continues.
- 4Consider filing in the Consumer Forum for compensation if it's a significant amount.
Useful documents
- Order and payment confirmation
- Refund policy screenshot
- Email/chat correspondence
- Bank statement showing no refund received
Relevant authorities
- National Consumer Helpline
- District Consumer Disputes Redressal Commission
Frequently asked questions
How long can a company legally delay a refund?+
Timelines depend on the stated policy, but unreasonable delays beyond it can be challenged as deficient service.
Can I get compensation beyond the refund amount?+
Consumer forums can award compensation for the inconvenience caused, in addition to the refund.
Verified resources
National Consumer Helpline (1915)
Toll-free helpline (8AM-8PM) for consumer grievances on products, services, refunds, and e-commerce. Also reachable via SMS/WhatsApp on 8800001915, or the alternate toll-free number 1800-11-4000.
e-Daakhil Portal
NCDRC's online portal to file consumer complaints electronically without visiting a forum in person, now operational across all states and UTs.
Local Consumer Rights NGO
Illustrative example only — this is not a specific real organization. Search for consumer rights NGOs registered in your city, or start with the National Consumer Helpline (1915).