Money Lost to Online Fraud
You were tricked into transferring money or sharing banking details.
What this generally means
Financial cyber fraud should be reported immediately — the first hours matter most for freezing or reversing a fraudulent transaction.
Your journey
You Are Here
You're trying to understand what to do about online financial fraud. That's a good first step.
Understand Issue
Read through what this situation generally means and what your options are.
Gather Documents
Collect the evidence and paperwork that will support your case.
Contact Resource
Reach out to the most relevant authority, helpline, or legal aid service.
Escalate If Needed
If the first contact doesn't resolve things, escalate to a higher forum or authority.
Follow Up
Track your complaint's status and keep records of every response you receive.
Common next steps
- 1Call 1930 immediately to report the fraud and request a transaction freeze.
- 2File a detailed complaint on cybercrime.gov.in.
- 3Inform your bank and request them to flag the account/transaction.
- 4Change passwords and PINs for any accounts that may be compromised.
Useful documents
- Transaction ID and timestamp
- Screenshots of the fraudulent request or link
- Bank statement excerpt
- Any communication with the fraudster
Relevant authorities
- National Cyber Crime Reporting Portal
- Your Bank's Fraud Department
Frequently asked questions
How fast do I need to report this?+
As fast as possible — reporting within the 'golden hour' significantly increases the chance of recovering funds.
Will the bank refund me automatically?+
Not always — but a fast report improves your chances, and banks have a duty to investigate promptly once notified.
Verified resources
Cyber Crime Helpline (1930)
24x7 toll-free helpline for immediate reporting of financial cyber fraud, to request a freeze on fraudulent transactions before funds are withdrawn.
National Cyber Crime Reporting Portal
I4C (Ministry of Home Affairs) portal to report all types of cybercrime, especially crimes against women and children. Supported by the 1930 helpline.
RBI Sachet Portal
RBI's single-window portal to verify if a financial scheme or lender is registered with a regulator, and to report unauthorised deposit-taking or investment schemes.